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Privacy Policy

Your privacy is important to intuits.net. (http://intuits.net/support-for-quickbooks.html). This privacy policy (Policy?) applies to the www.intuits.net sites (Sites?) and applications used internally to manage your contact information. (Applications?). This Policy explains how your personal information is collected, used, and disclosed by our authorized users. Authorized users can be our staff, agents, authorized representatives, web-host and those involved in rendering support to your system. Please visit www.intuits.net to know more about our sevices and privacy policy.

PERSONAL INFORMATION COLLECTED AND USE

QBFix is the sole owner of the information collected through the web site/phone/e-mail. We collect information from you in various ways when you use our Sites and Applications. We may collect personal information you directly provide on www.intuits.net. In addition, we may collect personal information from you as a user of our applications or services. Information we may collect includes name and email address, demographic information such as gender, education, birth date, preferences, and interests, and any other information requested from you. We may supplement this information with information collected from other companies.

In addition, when you visit our Sites some information may be automatically collected. For example, it is standard for your Web browser to automatically send information to every Web site you visit including ours. That information includes your computer?s Internet Protocol (IP) address, access times, browser type and language, and referring Web site addresses. We may also collect information about your computer?s operating system and information about your usage and activity on our Sites.

Cookies

? We may automatically collect certain information through the use of cookies.? Cookies are small data files that are stored on your hard drive by a Web site. Among other things, the use of cookies helps us to improve our Sites and your experience. We use cookies to see which areas and features are most popular, to count the number of computers accessing our Sites, to personalize your experience, and to remember your preferences. If your browser is set not to accept cookies or if you reject a cookie, you may not be able to access certain features or services of our Sites. Diagnostic Tool

Some QuickBooks? Support online diagnoses application may collect a wide variety of useful information about the state of a computer system and the applications on it. This information is packaged into a document containing all the essential details needed by QuickBooks? Support and is sent securely over the Internet to the QuickBooks? Support server or a third party server appointed by QuickBooks? Support. QuickBooks? Support analyzes this information to help diagnose and solve end-user problems. Information collected by the QuickBooks? Support application will not contain any sensitive information such as Web sites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and diagnoses applications is also subject to the terms of use in the respective software license agreements.

Call Recording

For our internal monitoring of quality of service your support call maybe recorded. This would be explicitly told to you and you are at liberty to disconnect the call and request for a call which may not be recorded.

Remote Access

While requesting support you may request for the problem to be resolved by taking control of your computer. QuickBooks? Support uses qualified tools which allow user to grant control of user computer to an expert remotely over the Internet, so that the expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. In addition, experts will not use Remote Access tools to obtain confidential or sensitive information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.

USE OF PERSONAL INFORMATION WE COLLECT

We use your personal information to provide you with services, to operate and improve our Sites and Applications, to send you messages, and for other purposes described in this Policy or disclosed to you on our Sites or in connection with our services. For example, we may use the information we collect from you on our Sites and Applications:

? to personalize and improve your experience on our Sites and with our Applications

? to respond to comments and questions and provide customer service

? to deliver service messages and other services and content you request and to send information related to accounts and services, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages

? to send you information about new promotions, products, and services offered by QuickBooks? Support and our selected

? Personal information you provide may be linked or combined with other personal information we collect or obtain from third parties. We may match your information, in part, to help understand your needs and provide you with better service.

? QuickBooks? Support may store and process personal information in India and other countries.

SHARING OF PERSONAL INFORMATION

We do not share your personal information with third parties other than as described above and as follows:

? with your consent, for example, when you agree to our sharing your information with other third party partners for their own marketing and other purposes subject to their separate privacy policies

? with third party vendors, consultants and other service providers (Service Providers?) who are working on our behalf and need access to your information to carry out their work for us

? to (a) comply with laws or respond to lawful requests and legal process, (b) to protect the rights and property of QuickBooks? Support, our agents, members, and others including to enforce our agreements, policies and terms of use, or (c) in the good faith belief that disclosure is needed to respond to an emergency or protect the personal safety of any person and

? in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In any such event, we will provide notice if your data is transferred and becomes subject to a different privacy policy.

SECURITY OF YOUR PERSONAL INFORMATION

? QuickBooks? Support takes reasonable security measures to protect your personal information to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are impenetrable.

? If you use a password on our Site, you are responsible for keeping it confidential. Do not share it with any other person. If you believe your password has been misused, please advise us immediately.

CHOICES ABOUT USE OF YOUR INFORMATION

You may opt-out? of receiving promotional emails from QuickBooks? Support by following the instructions in those emails. You may also send requests relating to promotional messages and your permission for sharing information with third parties for their marketing purposes by emailing privacy@intuits.net. Opt-out requests will not apply to transactional service messages, including messages about your current QuickBooks? Support account and services.

UPDATING AND ACCESSING YOUR PERSONAL INFORMATION

If your personal information changes, we invite you to correct or update your information as soon as possible. You can request changes or access to your information by emailing privacy@intuits.net

CHANGES TO THIS POLICY

QuickBooks? Support may change this Policy from time to time. If we make any changes to this Policy, we will change the Last Updated? date above. If there are material changes to this policy, we will notify you more directly. We encourage you to review this Policy whenever you visit our Sites or use our Applications to understand how your personal information is used. QUESTIONS ABOUT THIS POLICY If you have any questions about this Policy, please contact us at support@intuits.net

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