QBFix is the sole owner of the information collected through the web site/phone/e-mail. We collect information from you in various ways when you use our Sites and Applications. We may collect personal information you directly provide on www.intuits.net. In addition, we may collect personal information from you as a user of our applications or services. Information we may collect includes name and email address, demographic information such as gender, education, birth date, preferences, and interests, and any other information requested from you. We may supplement this information with information collected from other companies.
In addition, when you visit our Sites some information may be automatically collected. For example, it is standard for your Web browser to automatically send information to every Web site you visit including ours. That information includes your computer?s Internet Protocol (IP) address, access times, browser type and language, and referring Web site addresses. We may also collect information about your computer?s operating system and information about your usage and activity on our Sites.
For our internal monitoring of quality of service your support call maybe recorded. This would be explicitly told to you and you are at liberty to disconnect the call and request for a call which may not be recorded.
While requesting support you may request for the problem to be resolved by taking control of your computer. QuickBooks? Support uses qualified tools which allow user to grant control of user computer to an expert remotely over the Internet, so that the expert can diagnose or correct problems. Experts are not allowed to use the Remote Access software until and unless they have received adequate training in its use, and user have consented to grant control. In addition, experts will not use Remote Access tools to obtain confidential or sensitive information stored on user computer or network, deliberately destroy information on user computer or network, or cause user to experience system problems.
We use your personal information to provide you with services, to operate and improve our Sites and Applications, to send you messages, and for other purposes described in this Policy or disclosed to you on our Sites or in connection with our services. For example, we may use the information we collect from you on our Sites and Applications:
? to personalize and improve your experience on our Sites and with our Applications
? to respond to comments and questions and provide customer service
? to deliver service messages and other services and content you request and to send information related to accounts and services, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages
? to send you information about new promotions, products, and services offered by QuickBooks? Support and our selected
? Personal information you provide may be linked or combined with other personal information we collect or obtain from third parties. We may match your information, in part, to help understand your needs and provide you with better service.
? QuickBooks? Support may store and process personal information in India and other countries.
We do not share your personal information with third parties other than as described above and as follows:
? with your consent, for example, when you agree to our sharing your information with other third party partners for their own marketing and other purposes subject to their separate privacy policies
? with third party vendors, consultants and other service providers (Service Providers?) who are working on our behalf and need access to your information to carry out their work for us
? QuickBooks? Support takes reasonable security measures to protect your personal information to prevent loss, misuse, unauthorized access, disclosure, alteration, and destruction. Please be aware, however, that despite our efforts, no security measures are impenetrable.
? If you use a password on our Site, you are responsible for keeping it confidential. Do not share it with any other person. If you believe your password has been misused, please advise us immediately.
You may opt-out? of receiving promotional emails from QuickBooks? Support by following the instructions in those emails. You may also send requests relating to promotional messages and your permission for sharing information with third parties for their marketing purposes by emailing firstname.lastname@example.org. Opt-out requests will not apply to transactional service messages, including messages about your current QuickBooks? Support account and services.
If your personal information changes, we invite you to correct or update your information as soon as possible. You can request changes or access to your information by emailing email@example.com
QuickBooks? Support may change this Policy from time to time. If we make any changes to this Policy, we will change the Last Updated? date above. If there are material changes to this policy, we will notify you more directly. We encourage you to review this Policy whenever you visit our Sites or use our Applications to understand how your personal information is used. QUESTIONS ABOUT THIS POLICY If you have any questions about this Policy, please contact us at firstname.lastname@example.org
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